Topic:

Who took the photos on your website?

Posted on October 8, 2012

All photos were taken by Lauren. They are protected by copyright and we request that you do not take any of our photos without permission.

Who designed your website?

Posted on October 8, 2012

Our site was designed and developed by Sumo Web works.

Where can I find product reviews?

Posted on October 8, 2012

We love getting feedback on our products and services. If you have specific feedback that you would like us to address, please contact us. You can also find customer reviews on our Yelp page.

What is your shipping policy?

Posted on October 8, 2012

Our current shipper is UPS. We only mail orders on Mondays, Tuesdays and Wednesdays to keep delivery time down. An email from UPS will be sent when your package is in transit. We recommend checking your spam folder if you have not received an email with tracking information within several days of your order. Keep…

How can I pay?

Posted on October 8, 2012

All online orders go through Paypal which will accept all major credit cards.

Are all of your products listed on the website?

Posted on October 8, 2012

Nope! For catering and dessert parties we can offer a wider range of products. If you are looking for something different to include in a gift box, contact us to see how we can help.

How big are your cookies?

Posted on October 8, 2012

Our cookies, brownies and bars are on average about 1.5 pounds per dozen (or 8 cookies/bars per pound). Our rugelach can vary in size but generally run about 20 per pound.

What are the ingredients in your cookies, brownies etc?

Posted on October 8, 2012

All products are baked in a facility producing items with wheat, dairy, nuts and soy. Our nut-free items may contain trace amount of nuts and we advise anyone with nut allergies to avoid our desserts.

Are you nut-free/gluten-free/Vegan?

Posted on October 8, 2012

All of our products are made on equipment used for nut-based and gluten-filled products. However, you can request that we leave nuts out of any of our cookies or brownies. For special gluten-free or vegan requests, contact us to see if we can accommodate you for a special order.

Your items are perishable, how do I know that my cookies will be delivered fresh?

Posted on October 8, 2012

To ensure our desserts come to you at their freshest, we only mail orders on Mondays, Tuesdays and Wednesdays to keep delivery time down to 2-3 days. Once you receive the order, the desserts should be served within 3 days, refrigerated for up to 7 days, or frozen to enjoy later.Most cookies and bars will…

What happens if my order is damaged?

Posted on October 8, 2012

Contact us and we will see what we can do to help.

Can I cancel my order?

Posted on October 8, 2012

You can cancel your order within 12 hours of it being placed. Please call us.

How soon can I get my order?

Posted on October 8, 2012

We ship Monday, Tuesday and Wednesday via UPS and require 24-48 hours lead time to process your order. For faster delivery contact us by phone. If you have a specific day that you would like your order delivered, contact us to see what we can do. Catering and favor orders require advance notice that will…

Can I include a gift card or message with my cookies?

Posted on October 8, 2012

If you would like to include a note with the cookies, you can specify that on the product page or at checkout. All gift notes can be included at no charge.

How are your desserts packaged?

Posted on October 8, 2012

We wrap our desserts in cellophane and ribbon then put them in Keep It Sweet Dessert bakery boxes so that every package looks like a gift!  Baskets are filled with the wrapped desserts.  Boxes are stuffed with filler to protect your items. You can specify any gift notes to be included in your order. We…

Where are you located?

Posted on October 8, 2012

Our kitchen is located right outside of New York City. We ship within the continental US for gift boxes and some favors. Dessert parties, catering, party favors and special gift orders are available in the tri-state area.